Hopper

Support

Help with Hopper for iPhone, iPad, Mac and Apple Watch.

If anything here does not match what you see, or you are stuck, email thesocialsdxb@gmail.com and we will answer.

What Hopper is

Hopper is a place to catch a thought before it is lost, and to turn the ones worth keeping into tasks you can actually work through.

You type a line into Capture. It lands in your Inbox. From there you can file it under one of your ventures, make it a task with a date and a priority, or tick it off. The Day screen shows what is on today, including anything that has been carried over from earlier days and needs a decision. The Journal is a line a day about how the day went. The Review is the week at a glance.

A venture is one area of your life or work: a job, a side project, the house. You make your own, name them, and give each one a colour. That colour follows the venture everywhere in the app.

Hopper works offline. Anything you capture with no connection is kept on the device and uploaded when there is one.

What you need

Signing in

Hopper signs you in with an email address and a password. There is no separate sign up step: on the sign in screen, type your email address, choose a password, and tap Sign in. That first password creates your account. Every time after that, the same pair signs you in.

On iPhone and iPad, once you have signed in on that device, Hopper can reopen your session with Face ID or Touch ID instead of asking for the password again. You can turn that off in Settings, under Security. With it off, Hopper opens straight in on that device.

To sign in as somebody else on a device that is already signed in, tap Use a different account on the unlock screen, or use Sign out in Settings.

If you forget your password

This version of Hopper has no in app password reset. There is no "Forgot password?" button, because there is nothing behind it yet that could send you a reset code.

Email thesocialsdxb@gmail.com from the address you signed up with, say that you need a password reset, and we will reset it for you and reply. Please do not send us your old or new password.

How each part works

Capture

The Capture screen is one field and one button. Type the thought and tap Capture.

Two chips under the field decide where it goes:

The same words are only ever kept once per account, so a double tap does not leave you two copies. This is not a time limit: capturing a line you have captured before, even months later, tells you "Already captured." and adds nothing. Delete the first one and the words are free to be captured again.

Other ways to capture:

The home screen, lists and ventures

The home screen has three parts.

Inside a venture you get its categories, which are folders for tasks, and the tasks in each. A venture with no categories yet offers Unfiled, so you can add a task straight away.

Settings, Ventures lets you add, rename, recolour, reorder and remove ventures. No two ventures share a colour, because in Hopper a colour means one venture and nothing else.

Tasks

Tapping a task opens the editor, where you can change its title, its due date and time, its priority, its venture and category, add a note, and add a checklist of subtasks. Captures can be edited and deleted from the lists they appear in, on iPhone, iPad and Mac alike.

Day

The Day screen is today's work, grouped by venture, with a progress bar for each.

Anything still open from an earlier day appears at the top in a Carried over band, with the number of days it has been carried. The band has Complete all, Defer all and Drop all. A single carried task offers Reschedule, which opens the task editor on its date, and Drop.

Journal

One entry a day: a few lines on how the day went, and an energy rating from one to five. The strip at the top moves between days, so you can write up yesterday.

Review

The week, seven days at a time: which ventures carried work on which days, how many tasks you completed in each, your energy across the week, and the journal entries you wrote.

Suggestions

Hopper can guess which venture a capture belongs to. When it has made a guess for your account, a Suggestions screen appears with those guesses as cards you can accept or dismiss. Until it has, the screen stays hidden rather than showing you an empty stack.

Import from Apple Reminders

Settings, Apple Reminders, Import from Apple Reminders brings the reminders that are still open into Hopper as tasks, with their due dates and priorities. iOS asks your permission first.

Two things worth knowing. Nothing is changed or removed in Apple's Reminders app: Hopper only reads. And the import is not clever about repeats, so running it a second time creates a second copy of every reminder still open. Hopper warns you before a second run.

Meeting notes

Drop a notes file anywhere in the app, or use Import, and Hopper pulls the action items out of it and shows you the list before anything is saved. You pick the venture and the category, and only then are the tasks added.

PDF, Word, RTF, plain text and Markdown files are read. A scanned PDF with no text in it is read by recognising the text in the page images on your device, up to ten pages; if there are more pages than that, or a page will not render, Hopper tells you how many it did not read rather than pretending the notes were empty.

Notifications

Settings, Notifications has a morning brief, an evening nudge, an alert when a task falls due at a set time, and quiet hours. Everything is off until you turn it on. Each one only tells you something: Hopper never sends a message or finishes anything on your behalf.

Activity log

Settings, Activity log records every task you create, complete, reopen, rename, reschedule, move or drop, and every capture you edit or delete, newest first. It is read only, and it can be exported as a CSV file, which opens in Numbers, Excel or Google Sheets.

Widgets

Hopper has a widget for your Home Screen and for the Mac that shows the day. It reads a snapshot the app leaves for it, so it works without a connection of its own.

Signing out

Settings, Account, Sign out. Your account and everything in it stays on the server, ready for when you sign back in.

If captures on that device have not uploaded yet, Hopper says how many and asks what you want to do before it signs out, so words you typed are never thrown away quietly or uploaded into somebody else's account.

Deleting your account

You can delete your account from inside the app, on iPhone, iPad or Mac.

  1. Open Settings from the home screen.
  2. Scroll to Account.
  3. Tap Delete account.
  4. Read what will be removed, tap Delete account, and confirm.

This removes your account and everything in it: your captures, ideas, tasks, subtasks, ventures, categories, journal and activity log. Hopper then signs you out on that device and clears what it kept there, including any captures that had not uploaded. Another device you use Hopper on stops syncing straight away and signs itself out soon after. Nothing in Apple Reminders is changed.

It cannot be undone, and we cannot bring a deleted account back.

If you would rather we did it for you, email thesocialsdxb@gmail.com from the address on the account.

Not in this version

So that the app only offers what actually works, this version leaves some things out:

Getting help

Email thesocialsdxb@gmail.com. It helps if you say which device you are on, what you expected, and what happened instead.

Your version number is in Settings, under About, next to Version. Quote it in your email.

Privacy

What Hopper stores, where it is kept, and how to ask for a copy of it is set out in the privacy policy.